aiylahikes.com is dedicated to providing you with top-quality outdoor and travel products. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your peace of mind.
Return Process:
- To initiate a return, please contact us within 30 days of receiving your order by emailing [email protected].
- Include your order number, the item(s) you wish to return, and the reason for the return in your email.
- We will provide you with a return authorization and further instructions on how to proceed.
Conditions for Returns:
- Items must be unused, in their original packaging, and in the same condition as when you received them.
- Returns must be shipped back to us within 14 days of receiving your return authorization.
- Customers are responsible for return shipping costs unless otherwise agreed upon with our customer service team.
Refund Process:
- Once we receive your returned items and verify that they meet our return policy criteria, we will process your refund.
- Refunds will be issued to the original payment method within 7-10 business days.
Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
International Returns:
- Customers outside the United States are responsible for all return shipping costs and any applicable customs fees.
- Please ensure that you comply with your countrys import regulations when returning items to us.
We strive to make your shopping experience with aiylahikes.com enjoyable and stress-free. If you have any questions or concerns regarding our return and refund policy, please dont hesitate to contact us via email at [email protected]. Our dedicated customer service team is here to assist you every step of the way.